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Showing posts from July, 2018

4Ps of Professional Excellence in the Organization

4Ps of Professional Excellence in the Organization " Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit ." -- Aristotle Professionals act to excel. Be it budgeting, recruiting, producing, or selling, craving for excellence has become the buzzword across the corporate corridors. However, professional excellence isn't achieved by everyone. We see professionals dejected about failures, cribbing about, "You know what! That guy knows how to palm grease the boss; I don't know." "That girl, you know! Boss is pleased with her because she smiles at him every now and then; that's not my type." Many such discussions flood our office spaces and off-office places like cafeterias and pubs everyday. However, after seeing the professionaldom for over 25 yea

When an airline company's staff became law-enforcers!

When an airline company's staff became law-enforcers! 17 April 2018, 8.00 a.m., Sahar Airport, Mumbai, India! I entered the airport and headed to the Ethiopian Airlines counter. [I was scheduled to fly at 11.05 a.m. IST by Ethiopian Airlines flight number ET 641 to Johannesburg; my ticket confirmation number was RXBZVY.] I stood in the queue. At 8.30 a.m., the booking clerk at the desk called, "Next." I moved forward to finish the check-in formalities. He looked at my passport and my tickets, and said, "You can't board our flight." "What?" I exclaimed. He repeated, "You can't board our flight." I was appalled and asked, "Why?" He replied, "You don't have a valid return ticket." "Come on, are you kidding me?" I politely retorted. He was thoroughly impolite and said, "You've a Kenya Airways return ticket. I can't find the confirmation of your return ticket. I therefore can't issue